Alas, I will be holing a 5118AL Distance Learning session next week. Starting 23rd June through to 07 July we will be holding three sessions a week and are planning on having loads of fun along the way. Vista has proven to be a groovy new OS and demand for training is rising steadily.
If anybody wants to join in on the fun, contact Felicity Neate at Ace training ltd
info@ace.co.nz.
Here is the general outline of the distance learning course and what we will be covering over those two weeks:
Course Outline Module 1-1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is, its role in an enterprise, and how it can be used to improve the support function within an organization.
Lessons:
- Overview of a Troubleshooting Methodology
- Overview of Troubleshooting Stages
- Troubleshooting Component Areas
Lab 1-1: Preparing for Remote Troubleshooting
After completing this module, students will be able to:
- Identify the users of the troubleshooting methodology.
- Identify the most important troubleshooting component areas.
- Determine which issues directly affect the troubleshooting process.
Module 1-2: Troubleshooting Operating SystemsThis module explains how to identify and troubleshoot issues that affect the operating system's ability to boot and the services that it is running.
Lessons:
- Overview of the Windows Vista Startup Process
- Troubleshooting the Windows Vista Startup Process with Windows RE
- Troubleshooting Operating System Services
Lab 1-2: Troubleshooting Operating Systems
After completing this module, students will be able to:
- Identify the available recovery options in Windows Vista.
- Determine the capabilities of each recovery option.
- Troubleshoot operating system services.
Module 2-1: Troubleshooting Hardware-Related Problems
This module explains how to troubleshoot hardware-related problems and how to use Windows Vista tools to troubleshoot device problems.
Lessons:
- Overview of Troubleshooting Hardware
- Dealing with Physical Failures
- Dealing with Device Driver Failures
- Troubleshooting Printing in Windows Vista
- Troubleshooting BitLocker-Protected Computers
Lab 2-1: Troubleshooting Hardware
After completing this module, students will be able to:
- Identify basic types of hardware-related troubleshooting problems.
- Determine problems related to hardware failures.
- Determine problems that are caused by device drivers.
- Diagnose common printing problems in Windows Vista.
- Identify the recovery options for computers protected by BitLocker.
Module 2-2: Troubleshooting Security Issues
After completing this module, students will be able to troubleshoot issues that are caused by security-related configurations, such as User Account Control (UAC) and Windows Firewall.
Lessons:
- Overview of User Account Control
- Troubleshooting User Account Control
- Implementing Windows Firewall
- Implementing Windows Defender
Lab 2-2: Troubleshooting Security Issues
After completing this module, students will be able to:
- Explain the User Account Control architecture.
- Apply best practices for working with User Account Control.
- Troubleshoot User Account Control-related problems.
- Troubleshoot Windows Firewall-related issues.
- Configure Windows Firewall by using Group Policy.
- Troubleshoot Windows Defender-related issues.
- Configure Windows Defender.
Module 3-1: Troubleshooting Applications
After completing this module, students will be able to troubleshoot problems that are caused by some applications which are not compatible with Windows Vista.
Lessons
- Windows Application Troubleshooting
- Web Application Troubleshooting
Lab 3-1: Troubleshooting Applications
After completing this module, students will be able to:
- Troubleshoot Windows application problems.
- Troubleshooting Web application problems.
Module 3-2: Maintaining and Optimizing Windows Vista
After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.
Lessons
- Maintaining Windows Vista
- Optimizing Windows Vista Performance
- Monitoring Windows Vista
Lab 3-2: Maintaining and Optimizing Windows Vista
After completing this module, students will be able to:
- Identify Windows Vista maintenance tasks.
- Identify Windows Vista optimization tools.
- Explain the Windows Vista monitoring process.