Lync User Adoption And Training Kit

The team at Microsoft has made a great resource available for companies planning to roll out Lync within their organization. http://lync.microsoft.com/adoption-and-training-kit

Here you will find ready to use training material for end users, a pre made help site which you can make available in your intranet, a great overview of who needs what level of training and lots of useful resources and tools. Now, creating a Lync Adoption Plan for your organization has become a matter of hours and not days/weeks.

Trend Analysis of Lync Servers using Reporting Services Snapshots

So you have a Lync farm and have monitoring set up. You keep the last 6 weeks worth of data for those reports but what about last year? How can you easily compare the usage and network statistics that the OOB Lync Reports give you effectively and efficiently?
SQL Server Reporting Services Snapshots could be the answer to your question. To enable Snapshots and start tracking usage over time you need to do following things:
1) un-hide the individual reports in Report Manager
2) create a snapshot schedule
3) subscribe to the snapshots so you don't forget to look at the data!


By default only the homepage and the dashboard can be viewed from the Report Manager url (http://your-report-server/Reports). At the root of that url you will find a folder called "Lync Server Reports". Within that folder is the Reports Home Page. This is the main dashboard that opens up directly when you open the reports from the Lync Control Panel. At the same location you will find a sub folder called "Reports Content" This is actually where all the juicy sub-reports are hidden. Yes. HIDDEN. But you can still see them by clicking the Show Details button found at the top right of the report manager. From there you can then unhide reports, set up snapshot schedules and even subscribe to the snapshots to easily stay informed about your general lync farm health.

First go to the Report Manager Url which is the fqdn of your report server followed by /Reports

 Then drill down to the Reports Content Page with the Show Details button at the top right. Just two Datasources and the Monitoring Dashboard are visible. Click on the

Click on the edit properties button of the report to change the visibility status.

That's the magic tick box to make the reports easily visible in the report manager again.

Click the History link of the Report to set up a snapshot schedule

From here you can run a snapshot at a regular interval

And finally add a subscription based on the snapshot so you get an email and can look at performance related data on a regular basis! (If email is not an option, check smtp settings of reporting server)

A couple of tips along the way:

• Set up different schedules for different types of reports
• Set up Subscriptions only for reports that you are planning on reading
• Make sure your Reporting Services Server is properly configured and has a valid SMTP server address associated with it. (Report Server Configuration Tool on the Reporting Server). Otherwise the subscriptions page will not show email as an option!

Hands on Labs for SharePoint and Lync

[Update 7/12/2011: Found two more Lync Labs and added them to the list]

Often when I teach a course students feel overwhelmed by the sheer amount of information bombarding them in just five days. Obviously the best medicine is to go over the books when they have had a chance to breathe and digest all the great new things they have learnt. But the best way to learn is not to read about it but do it! No, I can't give my students copies of the lab servers to play with at home. And no, you should not repeat the exercises on your production SharePoint farms. Luckily there is a simple answer to this dilemma. It is called Virtual Labs.
The boys and girls at Microsoft have put a tremendous amount of effort and resources into creating lab environments which anybody can use to gain invaluable skills with the SharePoint products. The labs are split into two main audience groups. Administrators and Developers. While the administrators will be able to get their juice from Technet the developers can get their labs from MSDN. Below is a compilation of labs which I think you will find quite useful. (Lync labs at the end of the article)

TechNet Virtual Labs for SharePoint 2010 Administrators

• TechNet Virtual Lab: Backup and Restore in SharePoint Server 2010 - After completing this lab, you will be better able to use farm-level backup and restore features in Microsoft® SharePoint® Server 2010, use granular backup and content recovery tools in SharePoint Server 2010, and use Microsoft Windows® PowerShell^TM to restore sites and lists in SharePoint Server 2010
• TechNet Virtual Lab: Business Connectivity Services - After completing this lab, you will be better able to create an External Content Type based on a back end database and view and manipulate backend data in External Lists
• TechNet Virtual Lab: Business Continuity Management in SharePoint Server 2010 - After completing this lab, you will be better able to configure and use the versioning features in Microsoft® SharePoint® Server 2010, configure and use the SharePoint Server 2010 Recycle Bins, and use Microsoft Windows® PowerShell^TM cmdlets to perform backup and restore operations in the SharePoint 2010 Management Shell
• TechNet Virtual Lab: Configuring Remote Blob Storage FILESTREAM Provider for SharePoint Server 2010- After completing this lab, you will be better able to enable FILESTREAM on the appropriate SQL Server database, provision the RBS data store, install the Remote Blob Storage (RBS) FILESTREAM Provider, enable the RBS FILESTREAM Provider on the appropriate content database, and configure the RBS FILESTREAM Provider scenario
• TechNet Virtual Lab: Configuring Tenant Administration on SharePoint Server 2010 - After completing this lab, you will be better able to create a new Tenant Administration site collection, manage site collections through Tenant Administration, and create a partitioned service application
• TechNet Virtual Lab: Configuring User Profile Synchronization in SharePoint Server 2010 - After completing this lab, you will be better able to configure the User Profile Synchronization Service in Microsoft® SharePoint® Server 2010, start the User Profile Synchronization Service, create a New Profile Synchronization Connection, edit Profile Synchronization Connection Filters, map User Profile Properties, and configure Profile Synchronization Settings
• TechNet Virtual Lab: Enterprise Search - After completing this lab, you will be better able to create a new content source for SharePoint to crawl, exclude certain results from being crawled by search, create a Search Center, and customize and extend the user interface
• TechNet Virtual Lab: Introduction to Microsoft SharePoint Server 2010 Upgrade - After completing this lab, you will be better able to verify existing 2007 farm and content upgrade readiness through the use of the 2007 pre-upgrade checker command, verify existing 2010 farm readiness to upgrade specific content databases using the 2010 Test-SPContentDatabase cmdlet, initiate upgrade for individual content databases using the 2010 STSADM -o addcontentdb command, review the upgrade session status using the improved Central Administration web site Upgrade Status page, initiate upgrade for multiple individual content databases using multiple PowerShell sessions to trigger parallel upgrade sessions, troubleshoot an upgrade failure due to missing features, and how to restart upgrade for individual content database, and use Visual Upgrade features to switch sites from the 2007 product look and feel to the new 2010 product user interface
• TechNet Virtual Lab: New IT Pro Features in SharePoint Server 2010 - After completing this lab, you will be better able to find your way around the Microsoft® SharePoint® Server 2010 Central Administration Web site, use basic site management tools in SharePoint Server 2010, describe the health monitoring and Web analytics capabilities of SharePoint Server 2010, provide and consume SharePoint Server 2010 service applications, and use commands from the Microsoft Windows® PowerShell^TM command-line interface in the SharePoint 2010 Management Shell
• TechNet Virtual Lab: Performance Management - After completing this lab, you will be better able to set limitations on the number of list items returned at a time, understand how large list limits affect users, configure Resource Throttling, and understand how Resource Throttling and HTTP Request Monitoring and Throttling affect SharePoint performance and user experience
• TechNet Virtual Lab: PowerShell and SharePoint 2010 - After completing this lab, you will be better able to find your way around the SharePoint 2010 Management Shell and interact with SharePoint Web applications, site collections, and sites, use Windows PowerShell scripting techniques such as pipes, filters, wildcards, and enumerations for SharePoint Server 2010 administration. You will also be better able to explain how to create and assign variables and use the SharePoint object model from Windows PowerShell
• TechNet Virtual Lab: SharePoint Designer for IT Pros - After completing this lab, you will be better able to create and modify lists on the SharePoint site, create and modify workflows, and save SharePoint site as reusable template
• TechNet Virtual Lab: SharePoint RTM - IT PRO - Business Continuity Management - After completing this lab, you will be better able to navigate through an unattached SharePoint Content Database, export content from an unattached SharePoint Content Database, and import previously exported content
• TechNet Virtual Lab: SharePoint RTM - IT PRO - Installing and Configuring - After completing this lab, you will be better able to successfully install and configure SharePoint Server 2010, create a Managed Account in Central Administration, create a Web Application in Central Administration, and also create a Site Collection within the Web Application
• TechNet Virtual Lab: SharePoint RTM - IT PRO - Service Applications - After completing this lab, you will be better able to configure the new Managed Metadata Service Application, associate the Managed Metadata Service Application with a web application, manage the Metadata Service by adding your own custom groups and term sets, import a group into the Enterprise Term Store within the metadata service, utilize the Managed Metadata Service Application within a list, configure My Site settings, and create a My Site
• TechNet Virtual Lab: SharePoint RTM - IT PRO - Upgrade - After completing this lab, you will be better able to verify existing 2007 farm and content upgrade readiness through the use of the 2007 pre-upgrade checker command, verify existing 2010 farm readiness to upgrade specific content databases using the 2010 Test-SPContentDatabase cmdlet, initiate upgrade for individual content databases using the 2010 STSADM -o addcontentdb command, review the upgrade session status using the improved Central Administration web site Upgrade Status page, initiate upgrade for multiple individual content databases using multiple PowerShell sessions to trigger parallel upgrade sessions, troubleshoot an upgrade failure due to missing features and know how to restart upgrade for individual content database, and use Visual Upgrade features to switch sites from the 2007 product look and feel to the new 2010 product user interface
• TechNet Virtual Lab: Windows PowerShell in SharePoint Server 2010 - After completing this lab, you will be better able to find your way around the SharePoint 2010 Management Shell and interact with SharePoint Web applications, site collections, and sites, use Windows PowerShell scripting techniques, such as pipes, filters, wildcards, and enumerations, for SharePoint Server 2010 administration, and explain how to create and assign variables and use the SharePoint object model from Windows PowerShell

SharePoint Server 2010 Virtual Labs for Developers

• MSDN Virtual Lab: Client Object Model - After completing this lab, you will be better able to retrieve lists, print a list, and use ADO.NET data services
• MSDN Virtual Lab: Customizing MySites - In this lab you will work with some of the new events capabilities in SharePoint Server 2010 as well as the new Visual Studio 2010 SharePoint Tools. You will customize public my site by adding new public page, which can host any additional services exposed for my site end users, create stapled features to customize structures created in personal my site using Visual Studio 2010, and also create delegation control to customize top navigation and web parts, which exists by default in the personal my site
• MSDN Virtual Lab: Designing Lists and Schemas - In this lab you will work with some of the new events capabilities in Windows SharePoint Services 14 as well as the new Visual Studio 2010 SharePoint Tools. You will create a custom list definition, template and instance using Visual Studio 2010, implement referential integrity between two SharePoint lists so that items in one list cannot be deleted until referenced items in a child list are removed first, and create a synchronous event receiver that is triggered when new task is created
• MSDN Virtual Lab: Developing a BCS External Content Type with Visual Studio 2010 - After completing this lab, you will be better able to build a BCS External content type, create a Business Data Catalog Model project, configure the External Content Type for offline use, and open the list using Outlook
• MSDN Virtual Lab: Developing a Sandboxed Solution with Web Parts - In this lab you will construct a basic Web Part that will call into the SharePoint API to retrieve some information. Next it will try and use SPSecurity to try to elevate privileges. The third and last action that is added is an attempt to initiate a HTTP connection to an external site
• MSDN Virtual Lab: Developing a Visual Web Part in Visual Studio 2010 - After completing this lab, you will be better able to work with existing Web Parts and Linq and also you will be more familiar with connecting two web parts
• MSDN Virtual Lab: Developing Business Intelligence Applications - After completing this lab, you will be better able to use the Chart Web Part to create graphical representations of data within SharePoint lists, use Microsoft Excel 2010 to examine and data from SQL Server Analysis Services, and publish an Excel workbook with Excel Services to make it accessible to users using a browser. You will also be able to work with a PerformancePoint Services site and the new Dashboard Designer
• MSDN Virtual Lab: Enterprise Content Management - In this lab you will work with some of the new capabilities added to SharePoint Server 2010 in the area of Enterprise Content Management. You will verify the configuration of an Managed Metadata in a SharePoint Web application, customize the Managed Metadata term store and leverage it within an existing SharePoint site, and implement document sets
• MSDN Virtual Lab: Getting Started with SharePoint 2010 - In this lab you will begin your work with SharePoint 2010 and become familiar with the Virtual Machine (VM) that you will be using. You will get experience working with the SharePoint 2010 Central Administration site as well as working with a standard team site. This will allow you to experience the new user interface concepts introduced in SharePoint 2010 such as the server-side ribbon and in-place item editing. You will also get a chance to write and test C# code using the SharePoint Foundation 2010 object model
• MSDN Virtual Lab: LINQ to SharePoint 2010 - In this lab you will create lists for use with LINQ, and create a web part for accessing the list data using LINQ
• MSDN Virtual Lab: SharePoint 2010 User Interface Advancements - After completing this lab, you will be better able to create and customize SharePoint 2010 lists for storing ideas for new toys, and use various new features of SharePoint, SharePoint Designer and InfoPath
• MSDN Virtual Lab: Visual Studio SharePoint Tools - In the lab you will become familiar with the standard project structure used by SharePoint Tools, create and test a project that contains a Feature, a Feature Receiver and a Web Part, configure SharePoint Tools deployment options, and debug a SharePoint Tools project by single-stepping through the code in your solution
• MSDN Virtual Lab: Workflow - After completing this lab, you will be better able to use Visio to create the high level process, export the Visio model to SharePoint Designer 2010, and use SharePoint Designer 2010 to complete the detail. You will also be able to export from SharePoint Designer 2010 to a WSP file and import the WSP file into Visual Studio 2010

Virtual Labs for Lync 2010 Developers

• MSDN Virtual Lab: Advanced UCMA 3.0 Development
• MSDN Virtual Lab: Getting Started with the UCMA 3.0 Workflow SDK
• MSDN Virtual Lab: Getting Started with the EWS Managed API 1.0
• MSDN Virtual Lab: Integrating Microsoft Lync 2010 Functionality
• MSDN Virtual Lab: Introduction to the Microsoft Lync 2010 Managed API
• MSDN Virtual Lab: Introduction to the Unified Communications Managed API 3.0
• MSDN Virtual Lab: Launching Contextual Conversations from the Lync Controls

TechNet Virtual Labs for Lync 2010 Administrators

• TechNet Virtual Lab: The Microsoft Lync 2010 Unified Client 
• TechNet Virtual Lab: Microsoft Lync Server 2010 Enterprise Voice Configuration 
• TechNet Virtual Lab: New Enterprise Voice Features of Microsoft Lync Server 2010 
• TechNet Virtual Lab: Exchange Server 2010 SP1 Unified Messaging and Lync Server 2010 Integration 
• TechNet Virtual Lab: Lync Server 2010: New Features 
• TechNet Virtual Lab: Lync Server 2010: New Management Tools

Call Admission Control (CAC) not working in Lync?

The best tool to test if Call Admission Control (CAC) is actually being used once you have activated it is to use the Logging tool provided with Lync. The Protocol you are interested in is PDP. Another cool tool is the bandwidth monitoring tool provided in the Resource Toolkit. That will show you currently used BW and also existing limits imposed via bandwidth policies.
Should you be in a lab environment, there is a good chance you will not find any CAC entries in the PDP logfile (look for the keywords: requested,current,returned) and the monitoring tool shows Zeros throughout.

CAC is initiated from the client. Effectively the client must know to start asking for a bandwidth for it to turn up in the logs and CAC to do its magic. If the client does not know that CAC is enabled it will not ask. Thus make sure you exit out of the test clients completely and also run gpupdate /force on each test machine after you enabled CAC.

Another universal fix it when Lync clients are misbehaving is to delete the Cache file. For best results go to:
%userprofile%\AppData\Local\Microsoft\Communicator and delete every folder starting with sip_. That will clear out any cached values on your client (and the contact list too) and will force it to pull the latest updates. Careful! that will also delete any connection settings that you might have used for manual configuration instead of automatic configuration.

Finally, try establishing an IM conversation first and adding Audio to that running session. That has proven to be most effective when clients refused to request bw from CAC. After that also non IM initiated sessions request BW.
If you still can't see anything happening on the monitor or requests in the log files I suggest you have a closer look at your Edge and Front End Servers. Make sure all services are running and restart the Lync Bandwidth related services.

Adding answers to IVR Response Group workflow via Powershell

Introduction

in Lync 2010 you can use the web interface to create Interactive Response Groups with up to four possible answers and up to two levels of nested questions. Should you want to add a fifth question to the IVR workflow you will have to revert to using Powershell commands. Although you can create workflows from scratch using Powershell (great article to be found here:

http://blogs.technet.com/b/csps/archive/2010/09/15/rgscreateresponsegroup.aspx) you can also edit existing workflows instead of creating them completely new. In this post I will show you how to get hold of an existing workflow using Powershell, add another possible answer to a question and then save the workflow to commit the changes.

Editing an existing Lync IVR Workflow using Powershell

First you will need to get hold of the workflow objects so you can add new answers to them. First we will retrieve the workflow by its name. Then get hold of an existing queue by its name. This queue can have been created in the control panel. Finally we'll get hold of the first question of the workflow to which we plan to add a fifth option.

$Workflow = Get-CSRgsWorkflow -Name "MyWorkflowName"
$Queue = Get-CsRgsQueue -Name "MyQueue"
$Question = $workflow.DefaultAction.Question

The next step is to create another action and answer and add them to the question bank. First we create an action which will transfer the call to a queue and specify the previously referenced queue. Then we create a fifth option for the question with dtmf tone 5 and the spoken version of "Option5". Then we add the answer to the question list.
$Action5 = New-CsRgsCallAction
                   -Action TransferToQueue
                   -QueueID $Queue.Identity

$Answer5 = New-CsRgsAnswer
                   -Action $Action5
                   -DtmfResponse 5
                   -VoiceResponseList "Option5"

$Question.AnswerList.Add($Answer5)

Finally you need to save the workflow back again using the Set-CsRgsWorkflow Command

Set-CsRgsWorkflow -Instance $Workflow

That's it! You've created and added a fifth possible answer to an IVR Workflow which previously only had four possible answers. Please note, that from now on you will not be able to edit the workflow using the web interface and will get an unsupported error message instead.

Asterisk disk full

Just after my last class today I though I'd copy the asterisk box from the presenter machine to my backup drive. I was shocked to see a 44GB file! Obviously there was some logging problem bloating the hard disk, but it was not asterisk's log files under var/asterisk but instead core files found in tmp.
These core files are effectively memory dump files created by CentOS when Asterisk mibehaves and crashes. I had 43 GB worth of dump files already. The problem is, that simple errors in your sip.conf can cause Asterisk to crash and restart and subsequently crash, going on until your HDD is full of dump files.
I found a easy post on how to control the core dumps here:
http://aplawrence.com/Linux/limit_core_files.html

But that only combats half the problem. The main part was why was asterisk is crashing so often. the answer lied in my case in the qualify=yes entries in my sip.config. If the Lync Mediation server does not expect to respond to the gateway (topology not published yet, Mediation Service not restarted) or is not online at all then the qualify will fail. Worse even, it will crash my Asterisk 1.6 box causing those dumps to quickly fill up the HDD (50MB per dump). So setting qualify=no has helped me keep my asterisk box more stable between my demonstrations.

Using 2talk SIP Provider with Lync

yesterday I posted about using Asterisk with Lync. Today I will share my configuration files for getting 2Talk up and running with the latest version of Asterisk 1.6:
Effectively there are two configuration files you need to worry about. The sip and the extensions files.
The sip.conf file specifies the different sip trunks and authentication mechanisms. The extensions.conf is your dialplan, which can be the trickiest to get working. Below are my versions (passwords removed)

sip.conf:

[general]
registerattempts=0
registertimeout=20
allowoverlap=no ; Disable overlap dialing support. (Default is yes)
udpbindaddr=0.0.0.0 ; IP address to bind UDP listen socket to (0.0.0.0 binds to all)
bindport=5060
bindaddr=0.0.0.0
tcpenable=yes ; Enable server for incoming TCP connections (default is no)
tcpbindaddr=0.0.0.0 ; IP address for TCP server to bind to (0.0.0.0 binds to all interfaces)
srvlookup=yes ; Enable DNS SRV lookups on outbound calls
notifyhold = yes

;register 2Talk number to receive incoming calls (replace placeholders with values, remove brackets)
register => :@2talk.co.nz/

[1001] ; A locally attached SIP extension (in my case an X-Lite client)
type=friend
callerid=1001
canreinvite=no
dtmfmode=rfc2833
mailbox=1001
disallow=all
allow=ulaw
transport=udp
secret=password
host=dynamic
context=default



[2talk]
type=friend
username=
fromuser=
secret=
host=2talk.co.nz
context=from-2talk ; going to use this in extensions.conf
dtmfmode=rfc2833
disallow=all
allow=ilbc
allow=gsm
allow=alaw
allow=ulaw
;allow=g729 ; only if you have licenses to use it
nat=yes
canreinvite=no
insecure=invite,port ; use insecure=very in earlier versions of Asterisk such as v1.2


[Lync_Trunk] ; Our Lync trunk
type=friend
port=5068 ; This is the default Lync Server TCP listening port
host= ; This should be the IP address of your Lync Mediation Server
dtmfmode=rfc2833
context=from-lync
qualify=yes
transport=tcp,udp

extensions.conf

[general]

static=yes
writeprotect=no

[globals]

[default]
;calls to a 4 digit extension starting with one are routed directly via SIP to local phones
exten => _1XXX,1,Dial(SIP/${EXTEN},20)
exten => _1XXX,2,hangup()

; outbound calls (outside of your own PBX) (only used for internal phones, not calls originating from Lync)
exten => _0.,1,Dial(SIP/${EXTEN:1}@2talk)
exten => _0.,2,hangup()

;calls coming in locally going to a 4 digit number starting with 2 are redirected over the Lync trunk
exten => _2XXX,1,Dial(SIP/Lync_Trunk/${EXTEN},20)
exten => _2XXX,2,hangup()

[from-lync]
;dialling other extensions starting with 1 followed by three digits are sent locally
exten=>_1XXX,1,Dial(SIP/${EXTEN},20)
exten=>_1XXX,n,hangup()

;send other calls to 2talk for Asterisk (no prefix here as Lync will probably have its own dialplan)
exten => _.,1,Dial(SIP/${EXTEN}@2talk)
exten => _.,2,hangup()


[from-2talk]
;send incoming calls on your 2talk number to a Lync Extension
exten => _X.,1,Dial(SIP/Lync_Trunk/2001)


That's it folks! Try using the two configurations with your 2talk SIP provider, add your own number, secret and Lync IP address and start making and receiving calls over Lync.

Using Asteriks with Lync 2010

Next week I am teaching how to install and configure Lync using the material provided in the course10533 from Microsoft. Although the course has some great stuff, it misses out on the really juicy bits. Setting up a PSTN connection for example.
I simply could not resist setting it up for myself. After some digging I found this GREAT! Post by Adam:
http://imaucblog.com/archive/2010/10/09/step-by-step-microsoft-lync-2010-asterisk-and-skype-installationintegration-guide/

But then I need to get my Virtual machines connected to the internet! Now ICS has proven to be rather icky. And Bridging really mucks things up. So in the end only a good ol Routing Service would do the trick.
John Paul has a nice article on how to configure Hyper-V to route traffic to your wireless adapter:
http://sqlblog.com/blogs/john_paul_cook/archive/2008/03/23/using-wireless-with-hyper-v.aspx

WARNING! Skip the first quarter of the screenshots where he shows bridging. don't wanna do that. jump down to where he starts talking about RRAS

Once I had routing set up and could connect to the net using the private ip-ranges I wanted, I was ready to install Asterisk using Adam's instructions.

Some tips for getting it all running:
No need to buy Skype Plugin if you wanna use sip. I used 2talk and am happy with the results. For the detailled config for 2talk try this page:
http://blog.2talk.co.nz/asterisk.html

IK found a mix between the settings from Adam and the ones from 2talk worked best.

WARNING! A typo or bad rule can send your Asterisk server into an endless crash loop. To fix that, copy the 2talk configurations back into the files and start over again.

Some helping commands I used along the way on the Linux box:
ifconfig (set a new IP address)
route (add a default route to connect to Gateway)
ping (test ip connectivity)
nslookup (test dns server connectivity)
ifconfig and route take effect immediately on the linux box. The changes made via the network setup program only come to life on the next reboot (which took about 5-10 minutes each time)
 
asterisk -r (connect to asterisk console)
  reload (reload all configs)
  diaplan reload (reload only the dialplan)
  sip show peers (see what routes are setup and working)

And as I hate using the command line editor, downlad a browser/editor for Windows ASAP, such as WinSCP: http://winscp.net/eng/download.php
You will need that editor to edit the /etc/asterisk/sip.conf and /etc/asterisk/extensions.conf files

Whenever you make a change to sip.conf or extensions.conf make sure to run the reload command in asterisk again.
Also, staying logged in to Asterisk will show what is going on and is useful when debugging conversation attempts.
Finally, try getting it working step by step.
1) connect X-Lite to SIP provider via Asterisk
2) connect X-Lite to Lync
3) connect Lync to X-Lite
4) connect Lync to SIP provider
Step 1 should be your priority. Once that works the rest falls into place.


Happy configuring. Having it all working is an exhilerating feeling. you'll know what I mean once you have made your first Lync phone call to a real land line.